Security at the Wallace Collection is paramount. We reserve the right to inspect any bag, parcel or other item entering or leaving our premises. Refusal to allow a search may result in admission being withdrawn.

For the safety of our visitors and the security of our collection, please do not bring the following items:

• Large bags or other items measuring over 56cm x 25cm x 45cm
• Folding bicycles
• Adult skateboards and scooters, e-bikes or e-scooters
• Helium balloons or floral arrangements

Free visitor lockers are available on the Lower Ground Floor to store personal items. Large umbrellas must be left at the Information Desk at our entrance.

Our security and gallery staff can be identified by their branded identity passes. They are authorised to intervene at any time to ensure the safety and security of our collection and building, as well as staff and visitors.

CCTV is in operation throughout our premises for crime prevention and public safety. The system is actively monitored and controlled by the Wallace Collection. Please read our full CCTV policy here.

In the event of an emergency such as a fire or security alert, please follow the instructions of our staff and adhere to all announcements. All visitor facilities, including toilets, the Courtyard Restaurant and Learning studio, must be vacated immediately during an evacuation. During an evacuation, it is not possible to collect items from the visitor lockers.

We encourage all our visitors to be vigilant and report any suspicious behaviour or items to our staff. Together, we can create a safe and enjoyable environment at the Collection.

We work with children, young people, families and adults at risk as part of our activities. These include age-specific learning sessions at the museum. Our Safeguarding policy and procedures always apply and must be followed at all times.

Please read our full Safeguarding policy and procedures here.

We ask everyone visiting the Collection to respect and cooperate with our staff and other visitors. To aid this, we operate a zero-tolerance policy with any form of antisocial, aggressive or violent behaviour. Visitors exhibiting this behaviour will be asked to leave immediately and may be reported to the police.

Aggressive or abusive behaviour includes:

• Using threatening or offensive language, whether verbal or written
• Making derogatory or discriminatory remarks
• Making unsubstantiated allegations against staff or other visitors

Photography for personal use is permitted within our galleries; however, the use of monopods, tripods, selfie sticks is prohibited. Video recording and flash photography is not permitted.

Photography in our temporary exhibitions is not permitted unless otherwise stated.

For photographic or filming requests, please contact:

• For commercial photography and filming, the Location Hire team on 0207 563 9546 or events@wallacecollection.org
• For press and marketing enquiries, the Communications team on 0207 563 9567 or press@wallacecollection.org

Please read our full Visitor Photography policy here.

Food and drink can be purchased in our Courtyard Restaurant and Café and must only be consumed there. Outdoor seating in our entrance courtyard is available for those bringing their own refreshments.

Smoking and vaping is not permitted anywhere on our premises or entrance courtyard.

Please set your mobile phone to silent when inside our gallery spaces. Phones should be used discreetly and in consideration of other visitors.

Parking is not permitted in our entrance courtyard. Blue Badge parking bays are available on nearby streets, including the south side of Manchester Square. Please read further Access information here.

Please do not leave personal property unattended. Any unattended items will be handed over to our Security team and processed in accordance with our security and lost property procedures.

Unattended luggage or sealed packages that appear to pose a security risk will be reported to the relevant authorities and may be destroyed without warning in the interest of public safety. We do not accept liability for any item may be removed or destroyed for safety reasons.

To enquire about an item of lost property, please contact our Control Room on 0207 563 9524 or enquiries@wallacecollection.org. Items unclaimed after one month will be donated to charity or disposed of responsibly.

All groups comprising 6 or more people must book their visit in advance. Groups size is limited to 20 people, with a maximum of two groups per entry time.

Official Wallace Collection tours and events have priority over external groups in our galleries. Groups are requested not to block access through entrances and doorways.

Please see our Group Visits guidance and booking forms here.

Individuals are welcome to sketch from artworks in our galleries and must adhere to our guidance, using permitted materials.

Please read our full guidance here.